Save time with

Club Pickup

Order online, and we'll have everything ready for you when you arrive.

Shop online anytime.

Look for items marked “Pick up in Club” or use “Your Lists” to select from a list of your past in-club and online purchases.

Check in on the app.

Head inside when you arrive or pull up in the Drive Thru area
(available in select clubs).

Get your items.

We'll have your cart ready and loaded when you arrive so you can have time back in your day.

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Check in with the Sam's Club App.

Download to let us know you're on your way.

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Frequently Asked Questions
What is Club Pickup?

Club Pickup is a free service that lets Sam's Club members order items carried in the club and let the club do the shopping for you. The Member will be able to choose any open time slots that are available to have orders placed for pickup. If there are no free slots open in any specific time slot, the time frame will not be available to be selected.

Is there a fee to use Club Pickup?

No. Club Pickup is free for all Sam's Club members.

What payment methods are accepted for Club Pickup?

Current payment options include:

  • Visa
  • American Express
  • Sam's Club credit account
  • Discover®
  • MasterCard®
  • Debit Card
  • Gift Cards
  • Cash
How do I receive my receipt?

If you pay in club, your receipt will be handed to you. Receipts for online payments will be emailed.

Can I get a gift receipt?

Yes. Simply select that option when checking out online and provide the requested information. The gift receipt will be emailed to the designated person.

What items are eligible for Club Pickup?

Items eligible for Club Pickup are marked "Pick up in club." These include:

  1. Groceries
  2. Frozen foods
  3. Electronics
  4. Office supplies
  5. Baby needs
  6. Grills, Patio Furniture, Playground Equipment
  7. HBA and Household Supplies
  8. Mattresses
  9. Case Meats

Items not eligible for Club Pickup include jewelry, apparel, mobile phones, books, music, magazines, memberships, prescriptions and extended warranties.

Please note: Merchandise is subject to availability and is limited by the Sam's Club Merchandise Policy. If the item you requested is not available you will not be charged for that item. Select items require proof of age.

Can I order refrigerated or frozen items?

Yes. We'll keep these items in a temperature-controlled area until you arrive.

Can I pay online?

Yes, most items can be paid for online. Orders that include alcohol, tobacco and automotive items must be paid for at time of order pickup.

Is there a minimum purchase to use Club Pickup?

No, you can order as much or as little as you'd like.

What is Your Lists and do I need it to use Club Pickup?

Your Lists is a tool that lets you re-order items quickly based on your purchase history in club and online. It also recommends substitutions for items that are not in stock. You do not need to use Your List to use Club Pickup, but it would help make re-ordering go-to items faster.

How do I place orders using Your Lists?

Using your Lists is easy!

  1. Go to SamsClub.com
  2. Sign into your account.
  3. Under "Your Account," select "Your Lists"
  4. Choose items from your existing list, modify old ones or create a new list.

With all of the options above, Reorder Your Essentials will provide recommended products for out-of-stock items.

How will I know my order is ready to be picked up?

We'll send you a confirmation email or text message if you provided your mobile number. (Message data and rates may apply.)

Can I have someone else pick up my order?

Yes. Just provide that person's name, e-mail and phone number during checkout. He/she must present ID, order number and membership card if they are paying in club. However, if you select online payment, they do not need to be a member. ID and order number must still be presented.

If no alternative pickup person is noted on checkout, the order will only be released to the Member’s name listed on the order.

How long do I have to pick up my order?

We will try to hold your order for two days following your requested pick-up date.

All orders not picked up within two days are subject to cancellation.

Please note: Fresh items will only be available for pickup on your selected day.

What do I need with me to pick up my order?

You will need a current government-issued photo ID and your order number.

What should I do when I get to the club?

Depending on the options available at your club, there are two ways you can check in:

Mobile check-in/Text to Check In
When you arrive, check in via mobile check in/ or text to check in and meet the Sam's Club associate at the Club Pickup area. Your items will be ready for you when you arrive.

Drive-through pickup: (Available at select clubs)
If you have paid for your order online, pull into the drive-through area and check in using mobile check in or text to check in. A Sam's Club associate will bring your items to you.

If you have selected to pay for your order at time of order pickup, the order will need to be paid for and picked up inside the club.

Curbside pickup: (Available at select clubs)
If you have paid for your order online, park in the designated curbside spots and check in using mobile check in or text to check in. A Sam's Club associate will bring your items to you.

If you have selected to pay for your order at time of order pickup, the order will need to be paid for and picked up inside the club.

Can I cancel a Club Pickup order?

Yes. Just visit or call the Sam's Club location you have designated for pickup using the number listed in your confirmation email.

Can I pick up some items at the club and have others shipped to an address?

Yes, just indicate that during checkout.

Do my Instant Savings apply to Club Pickup items?

Absolutely! However, you must pick up your items and pay for them while the offer is still valid. If you order them online while the offers are valid, but pay in club after they expired, you will not receive the Instant Savings discount.

Who should I contact for questions?

Questions can be addressed to the Customer Care Team at 1-888-746-7726.